Latest News

Face Coverings - We have been advised by NHS Lanarkshire that people who are exempt from wearing face coverings are not required to carry proof that they are exempt for medical reasons. They do not need exemption letters or certificates from the practice and their word should be accepted by relevant organisations. As such practices do not need to provide any proof of exemption for their patients.

https://accessibletravel.scot/face-mask-exemption-not-everyone-can-wear-one/

VIDEO CONSULTATIONS - Our Doctors may consult with you via your computer using a system called - NEAR ME - please use this link  https://nhsattend.vc/nhslanarkshire-burnbank-medical-centre

Tips for managing Coronavirus at home

Coronavirus (Covid-19) Update

ALERT – do not attend the surgery unless specifically requested.

If you are concerned about Coronavirus please contact NHS Inform on 0800 028 2816 for general advice check https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19.  If you have symptoms of Coronavirus please call 111 for advice.

For isolation notes for 7 or 14 days please go to https://111.nhs.uk/isolation-note

Managing anxiety during covid-19 please go to  https://www.nhslanarkshire.scot.nhs.uk/novel-corona-virus-covid-19/managing-anxiety/

Asthma UK have also added guidance on their website please go to https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/ 

South Lanarkshire wellbeing line 0303 123 1009  

National wellbeing helpline 0800 111 4000 (calls will be rerouted to local helplines)

For registering for online prescription ordering please complete the Vision online services from found on our website and email back to rbbmc@lanarkshire.scot.nhs.uk– we are temporarily relaxing the need for photographic ID if you are unable to provide an electronic copy please contact the practice

 

IF YOU NEED A PRESCRIPTION PLEASE CALL 01698 456622 and leave a voicemail message.

When Making An appointment our reception staff will ask you for a brief description of the issue that you have, this is to ensure that they are booking you in with the best person to help you with your condition. We have a diverse mix of staff who can help.

Test Results

From Monday 2nd July test results will be available over the telephone from 1.00pm to 5.00pm.    Results are only given out to the patient and are not available at the reception desk due to patient confidentiality.

Vision On-Line Services 

The current system for ordering repeat medication on-line has changed.  Please see the Prescriptions section of our website for further information.

HGV, PSV Medicals

HGV, PSV Medicals etc are currently not provided by the practice.  Please source an alternative private provider via an internet search.

 

Appointment Cancellation Line (24 hours)

We have introduced a 24 hour appointment cancellation line.  The number is (01698) 456623.  This is an automated service.

Incoming Telephone Lines

Due to an increase in patient demand for appointments we have doubled our incoming telephone lines from 2 to 4.   This should improve our service to patients.

 

Repeat Prescription Order Line (24 hours)

We have introduced a 24 hour prescription order line.  The number is (01698) 456622.  This is an automated service which should be used to order only regular medication.   Requests for antibiotics should be directed to reception on (01698) 286555.

 

 

 

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